CV

RICHARD THOMPSON

Chief Operating Officer | Enterprise Transformation Executive | Growth Strategist

Seattle, WA & Remote | 206-501-5985 | rich@centurionleaders.com

EXECUTIVE PROFILE

Transformational operations and growth executive with more than two decades of experience building scalable organizations, leading enterprise transformation, accelerating revenue growth, and developing high-performing leadership cultures. Experienced across restoration, construction, consulting, staffing, fitness, events, professional services, and entrepreneurial ventures. Recognized for translating strategic vision into executable operating systems, aligning people, process, technology, and accountability to improve performance, profitability, and customer experience.

Brings a rare combination of C-suite leadership, founder-level ownership, executive consulting, national speaking, sales leadership, brand development, AI integration, and organizational design. Trusted by owners and executive teams to bring clarity to complexity, build durable systems, and create cultures that consistently produce excellence.

EXECUTIVE COMPETENCIES

Enterprise Leadership

• Executive Leadership

• Strategic Planning

• Organizational Design

• Change Management

• Leadership Development

• Executive Coaching

Operations & Systems

• Operational Excellence

• Process Engineering

• KPI Development

• SOP Development

• Quality Assurance

• Workflow Optimization

Growth & Innovation

• Revenue Growth

• Sales Leadership

• Marketing Strategy

• Brand Development

• AI Integration

• Business Development

CAREER HIGHLIGHTS

• Executive leader for a $25M restoration and reconstruction organization with approximately 150 staff members, directing operations, sales, marketing, organizational development, systems, process improvement, and executive execution.

• Led comprehensive business infrastructure transformation, including systems, workflows, SOPs, reporting disciplines, and operational accountability structures.

• Founded, co-founded, launched, and scaled multiple businesses across fitness, consulting, events, professional services, and nonprofit sectors.

• Selected by Kelly Services, a $5B staffing services firm, to help co-develop the Pacific Northwest market and launch Kelly Connect, a major consultative business service for the contact center industry.

• National team-building speaker and executive event representative for organizations including Amazon, Microsoft, American Airlines, Alaska Airlines, and other national brands.

• Former Business Advisory Board Member with extensive experience advising owners and leadership teams on growth, performance, culture, and operational systems.

PROFESSIONAL EXPERIENCE

Pacific Northwest Restoration

Chief Operating Officer | 2023-2026

Executive leader for a rapidly growing restoration and reconstruction company generating approximately $25M in annual revenue with approximately 150 staff members.

• Direct enterprise operations, sales leadership, marketing strategy, organizational development, process engineering, systems architecture, customer experience, and operational excellence.

• Led enterprise-wide business infrastructure overhaul, improving scalability through standardized workflows, SOPs, reporting cadence, leadership accountability, and cross-functional operating systems.

• Implemented KPI-driven management practices to improve visibility, performance accountability, decision-making, and departmental alignment.

• Introduced AI-enabled productivity and workflow initiatives to improve executive leverage, operational reporting, and process consistency.

• Partner with executive leadership to align growth strategy, people development, culture, quality assurance, customer service, and financial performance.

Fetch Fitness

Founder & Chief Executive Officer | 2012-2022

Founded and led an innovative fitness organization recognized through national media coverage.

• Built and scaled the brand through strategic positioning, customer experience, sales execution, and market differentiation.

• Directed corporate strategy, operations, marketing, customer engagement, financial leadership, hiring, training, and organizational growth.

• Created scalable operating systems and leadership practices that supported sustained market relevance and customer loyalty.

Small Biz Triage / B2B Bandits

Co-Founder & Chief Growth Strategist | 2010-2017

Co-founded a business growth and turnaround consultancy serving small and mid-market organizations.

• Helped struggling businesses stabilize operations, improve sales performance, refine marketing strategy, and build scalable systems for sustainable growth.

• Expanded consulting focus to support businesses generating approximately $5M-$25M in gross annual sales.

• Advised owners and teams on organizational design, revenue growth, customer experience, business process improvement, and leadership development.

Deep End Events

Executive Event Strategist & Director of Talent | 2007-2023

Directed strategic event planning, talent leadership, executive client relationships, and corporate event execution.

• Led talent strategy and event execution for national corporate engagements involving major enterprise brands.

• Served as a visible representative and facilitator for leadership, team building, customer engagement, and corporate culture initiatives.

SELECTED TRANSFORMATION & CONSULTING EXPERIENCE

• Business Infrastructure Overhaul: Identified, designed, and developed comprehensive operating infrastructure, including core systems, processes, workflows, and accountability structures.

• Kelly Connect Market Development: Hired by Kelly Services to help co-develop the Pacific Northwest market and launch a major consultative business service for the contact center industry.

• Business Growth Consulting: Launched Small Biz Triage to help failing businesses transform into thriving organizations, later serving growth-stage companies in the $5M-$25M annual revenue range.

• Nonprofit Leadership: Co-founded Savor-The-Sound, a youth music education nonprofit connecting students, schools, and seasoned professional musicians through education and performance.

BOARD, ADVISORY, SPEAKING & MEDIA

• Former Business Advisory Board Member - NWU.

• National team-building speaker and executive leadership facilitator.

• Face and voice of national corporate events for Amazon, Microsoft, American Airlines, Alaska Airlines, and additional enterprise organizations.

• National media recognition through entrepreneurial brand development and market innovation.

EDUCATION & PROFESSIONAL DEVELOPMENT

Purdue University - Center for Customer-Driven Quality

Turner School of Construction Management - Construction Management Studies

Dominion College - Theology

Klemmer & Associates - Advanced Leadership Training Program Graduate

AI Black Belt Certification - Artificial Intelligence Strategy & Business Implementation

LEADERSHIP PHILOSOPHY

Organizations become exceptional when leaders build people, systems, and cultures that consistently produce excellence.

Leadership exists to serve people while delivering measurable results. Sustainable growth requires clarity, accountability, disciplined execution, and a culture that values people as much as performance.

REFERENCES

Available upon request.